FAQ

Are your products authentic?

We only sell 100% authentic products. We guarantee the authenticity of every item we sell or Money back!

What forms of payment are accepted for online purchases?

All Available forms of payment are listed below on the bottom of the page!

Do you ship internationally?

At this time, international shipping is not available. Currently, we only ship within the United States.

How long will it take for you to ship my order and how quickly will it get to me?

Please allow orders to take anywhere from 4-7 business days to be processed and ship. Shipping times may vary based on the delivery address provided. Your order may take up to 7 business days to arrive once shipped. Once your order has shipped, you will receive an email confirmation that will include tracking details. Please allow up to 24 hours for the tracking details to be updated..

What if my package does not arrive?

We do not offer signature confirmation and are not responsible for any lost, stolen, or damaged orders. We will only ship to the exact address provided at checkout. Carefully review the exact delivery address prior to finalizing your purchase.

What is the return policy?

Please refer to our Return Policy at the bottom of the page!

Why was my order cancelled?

We will contact you if your order cannot be fulfilled and will provide an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason at our sole discretion.

How can I contact 2nd Time Hype?

Please feel free to send an email to Secondtimehype@gmail.com or fill out the "contact us" form and we’d be more than happy to assist you.